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Firma: SouthWestern by Capita|Customer Service Agent with English

SouthWestern by Capita is the UK’s largest business process outsourcing company hiring almost 75 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.

SouthWestern by  Capita with two Business Centres in Poland (Kraków and Łódź) hires almost 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.


As Customer Service Agent you will:

  • Effectively manage incoming telephone and e-mail customer’s queries to ensure excellent service standards
  • Provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency
  • Assist with placement of orders, refunds or exchanges
  • Identify and assess customer’s needs to achieve satisfaction
  • Communicate in positive manner with team members and business partners

You are a perfect candidate if you:

  • Are English native speaker 
  • Have strong phone contact handling skills and active listening
  • Have a “Can do” attitude
  • Have excellent communication skills
  • Are customer oriented
  • Customer support experience will be an asset

What we can offer offer you:

  • Ability to work in international and multilingual environment
  • Great atmosphere
  • Training and development programme
  • Shift work
  • Attractive social benefits

If you are interested in this position, please, send your CV at the following address: rekrutacja@southwestern.ie. Remember to put in the subject of your email: “Customer Service Agent with English”.

 

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