We are looking for a trainee to support claims handling process in Cards 4 Team. This is an opportunity for you to support investigatation of disputed transactions and work with MasterCard and VISA regulations of chargebacks.
Enabling great customer experiences requires a team that leads the way in creating first-class service and operations. Passionate people who are eager to learn and committed to doing their best.
That’s where you come in. Working with skilled international teams in a bright, modern office, you’ll provide invaluable support to our Nordic business areas. The pace is quick, the atmosphere lively and collaborative.
There are plenty of opportunities for you to learn and grow as you build your career with us. Will you help us lead the way in becoming the best bank we can be?
Miejsce: Gdynia, pomorskie; Łódź, łódzkie
Data Analysis and Reporting team will provide the capacity and competence on data analysis and reporting. The team is focusing on building up the analytical competence and capacity to better understand our data asset, provide expertise on data analysis methodology and also running data analysis for different internal and external demands.
The team works with different tools and data structures for different purposes. The team builds the data quality metrics, performs quality gap analysis, and provides data and data quality reports. In addition the team is responsible for building and running the analytics and reporting capability around customer and counterparty data.
As a Data Analyst, you will be a key member of the team contributing to building up the analytics function as well as identifying and executing on opportunities to provide business value through analysing the customer and counterparty data.
The position is located in Gdynia and Łódź, Poland.
You have a strong background in the area of analytics and reporting. Having eye for detail and the ability to identify trends and patterns in information combined with passion for data will make you successful in this role. You also have ability to work efficiently as a member of a cross-functional Nordic team.
You have a systematic and result oriented way of working, and you demonstrate an active approach to tasks and a willingness to learn.
Furthermore, we expect you to have:
Customer and Counterparty Data (CCD) is COO organisation for Group Functions. CCD has the Nordea group wide responsibility for customer and counterparty data. We supply and manage the data asset, and have the responsibility of ensuring group wide high quality customer and counterparty data and related services, as well as contributing to the development of the Bank’s simplification initiatives.
Please include permit for processing personal data in CV as following: “I give my permission for the processing of my personal data that is essential for the recruitment process in Nordea Bank AB branch in Poland, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended)”.