Staże Customer Care - Complaint Management Łódź, łódzkie

Staże Customer Care - Complaint Management Łódź, łódzkie


Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for General Ledger Accountant in Poland (PL) for Lodz Shared Service Center (PLSC). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 10000 Barry Callebaut employees around the world.

Firma: BARRY CALLEBAUT SSC EUROPE | Customer Care - Complaint Management

Miejsce: Łódź, łódzkie

Opis stanowiska

Description of tasks      

  • Financial corrections/compensation- performed in local language of CC office                
  • Initiate credit and debit notes in line with conclusions of complaint investigation          
  • Initiate credit notes following accommodation request              
  • Initiate debit notes for waiting times, sample request, miscellaneous invoicing requests,
  • Translating and preparing answer for the Customer based on investigation findings


Candidate profile           

  • Field of Study: Languages /Accounting
  • Year of study: graduated or last year - preferably



  • would be  great to have accounting  
  • SAP
  • logistic experience



  • Focused on detailes
  • analitical skills
  • open for improvements



Proficiency in English + one or two of the following languages: Italian, German, French, Spanish, Dutch, Polish


We offer            

  • The knowledge of complaint management process and from this perspecive the knowledge about all parts of End2End process ( Prcicing , Research and Development , Sales, Customer Care, Transport , Invoicing , Credt Control )                
  • This knowledge can help the person to decide what development area is the most interesting for the future               
  • A lot of contacts & relationships with stakeholders from Italy, Germany, Spain, Belgium, France, Poland          
  • Regular education sessions made by diffrent BC departments involved in complaints
  • Working in SAP and smart Customer Management Tool - Sales Force  
  • Participation in Improvement Projects  both of Complaint Managemnt and End to End Barry Callebaut Process              
  • Diversified Team , a lot of laugh and support to each other       

Nice Barry Callebaut enviroment, events, life

Forma kontaktu

Please send your application directly to:

In the title of the e-mail, please enter your first and last name and position to which the application is submitted.

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