otouczelnie - Customer Care - Complaint Management

Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for General Ledger Accountant in Poland (PL) for Lodz Shared Service Center (PLSC). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 10000 Barry Callebaut employees around the world.

Firma: BARRY CALLEBAUT SSC EUROPE | Customer Care - Complaint Management

Miejsce: Łódź, łódzkie

Opis stanowiska

Description of tasks

Financial corrections/compensation- performed in local language of CC office
Initiate credit and debit notes in line with conclusions of complaint investigation
Initiate credit notes following accommodation request
Initiate debit notes for waiting times, sample request, miscellaneous invoicing requests,
Translating and preparing answer for the Customer based on investigation findings

Wymagania

Candidate profile

Field of Study: Languages /Accounting
Year of study: graduated or last year - preferably

Experienne

would be great to have accounting
SAP
logistic experience

Skills

Focused on detailes
analitical skills
open for improvements

Languages

Proficiency in English + one or two of the following languages: Italian, German, French, Spanish, Dutch, Polish

Oferujemy

We offer

The knowledge of complaint management process and from this perspecive the knowledge about all parts of End2End process ( Prcicing , Research and Development , Sales, Customer Care, Transport , Invoicing , Credt Control )
This knowledge can help the person to decide what development area is the most interesting for the future
A lot of contacts & relationships with stakeholders from Italy, Germany, Spain, Belgium, France, Poland
Regular education sessions made by diffrent BC departments involved in complaints
Working in SAP and smart Customer Management Tool - Sales Force
Participation in Improvement Projects both of Complaint Managemnt and End to End Barry Callebaut Process
Diversified Team , a lot of laugh and support to each other

Nice Barry Callebaut enviroment, events, life

Forma kontaktu

Please send your application directly to: rekrutacja_polska@barry-callebaut.com

In the title of the e-mail, please enter your first and last name and position to which the application is submitted.