Praca w Łodzi - TomTom - Support Services Department

Customer Support Representative

Where do you want to be?
 
We are looking for the best and brightest minds in Customer Care to join our team within our Support Services Department.
As part of TomTom Customer Care Team you will provide first class, professional end user and retail support for the TomTom devices to our consumers and retailers. You will play a crucial role in managing the complete Customer Experience Lifecycle from troubleshooting and assistance on a wide range of technical issues to providing professional purchase advice.
As a member of the global Customer Care team, you are asked to deliver the following:
  • First class support for the TomTom devices to our consumers
  • Troubleshooting and assistance of technical issues
  • Providing professional purchase advice
  • Providing personalized customer service by responding to the needs of the customers
  • Ensuring the highest level of customer satisfaction through  all customer interactions
What do we expect from you?
To be successful as a Customer Support Agent, this is the kind of profile we have in mind:
  • You are fresh graduate or have 1-2 years of experience (advantage but not requirement)
  • Have a native command of Polish (both written and spoken)
  • You have comunicative level of English (company language)
  • You have good knowledge of MS Office applications
  • You have technical affinity (advantage but not requirement)
  • You are driven by quality and customer service
  • You are a team player, quick learner and innovative thinker
What do we offer?
  • Challenging role in an open, innovative and international culture;
  • Technical and Product Training;
  • Possibilities to further develop your career within Customer Care and other TomTom Businesses and Production Units;
  • Being the part of TomTom brand – you will work as a TomTom direct employee;
  • Financial bonuses related to your performance;
  • Regular working hours (Monday-Friday)
  • Opportunity to buy TT products with the 50% discount;
  • A lot of benefits such as: private medical care, lunch card or benefit card;
  • Indefinite employment contract after 6 months.

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zasady rekrutacji na studia 2017

 

 


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