otouczelnie - Order Management Intern with German

Philips to globalna firma skoncentrowana na poprawie życia ludzkiego poprzez wprowadzanie innowacyjnych rozwiązań w zakresie technologii medycznych i zdrowego stylu życia. Dzięki zaawansowanym technologiom oraz wieloletniemu doświadczeniu klinicznemu i konsumenckiemu, Philips oferuje zintegrowane rozwiązania umożliwiające osiąganie lepszych wyników w medycynie. Jesteśmy dumni, że każdego dnia możemy wspierać pacjentów w profilaktyce, szybszej i trafniejszej diagnozie, mniej inwazyjnym leczeniu, a także w poprawie jakości życia.

Firma: PHILIPS | Order Management Intern with German

Miejsce: Łódź, łódzkie

Opis stanowiska

In this role, you have the opportunity to

Assist the entire order delivery process placed by Key Markets through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance, Planning, Shipping also Project Management, Sales, and others.

Apart from that, you will contribute to changing the team from a traditional order management team to a team that acts as an extension of the sales team in the field, assisting them and the customers with part inquiries, providing historic sales data as well as detecting potential leads for the business. Your challenge is to balance the requirements of ensuring a seamless order flow while providing a result-driven and proactive customer experience.

You are responsible for

Viewing & classification of complaints
Control of logistical complaints in CCM
A qualitative review of the feedback
Creation of customer credit or rejection letter
Weekly Examination Disputes

You are a part of

Our Global Business Services EMEA Hub in Łódź where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis

Wymagania

Student of at least 2nd year of studies
Availability to work 30-40h/ week
Fluent German & English, written and spoken (at least B2)
Good knowledge of Excel. Some SAP experience will be a great plus
Great communication skills, eye for details, well organized

Oferujemy

Paid 6 months internship based on civil contract
Flexible working hours
Possibility to use English and German in everyday activities
Building your career in an international company that brings innovations that matter to you
Fast-paced oriented work in an international environment