What is the Client Dealer Services team responsible for?

Client Dealer Services team is responsible for daily interactions with our external clients and business partners concerning their operational and procedural queries.
The team is supporting funds distribution in European markets also with regards to projects and provides an overview of local procedures and processes.
We are looking for the candidates to support us in clients’ related project.
We are offering a fixed-term contract for 6 months (potentially to be extended).

What are the ongoing responsibilities of a Client Service Representative?

• Administrative tasks related to clients’ related project.
• Ensuring the highest level of service through e-mail, letter and phone to internal and external clients.
• Providing direct support to the clients and business partners.
• Identifying and supporting implementation of various improvement initiatives

What qualifications, skills and experience would help someone to be successful?

• Is good at German and English (Polish would be an advantageous)
• Educational background or equivalent qualifications
• Has strong interpersonal skills, as well as diplomacy and tact
• Has relevant client service skills
• Has strong analytical, organizational, technical and time management skills

What makes Franklin Templeton unique?

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.  

Highlights of our benefits include:

• Possibility to develop your career in a global environment
• Attractive location in the center of Poznań (New Market)
• Private Healthcare and Life Insurance
• Office gym
• MultiSport Program or MultiSport Cafeteria
• Investment Programs
• Learning resources (LinkedIn Learning, online and in-person trainings)
• Recommendation program (Employee Referral Network)
• Friendly and supportive working environment
• Participation in international projects
• Possibility to lead or support charity events
• Onsite kindergarten and creche
• Onsite canteen, discounted prices