Praca Service Delivery Product Owner Warszawa, mazowieckie

Praca Service Delivery Product Owner Warszawa, mazowieckie

JTI Polska profil

Jesteśmy wiodącą, międzynarodową firmą tytoniową, wywodzącą się z Grupy Japan Tobacco. Działamy w 130 krajach na świecie, zatrudniamy ponad 45 tys. osób i mamy w swoim portfolio jedne z najbardziej znanych marek, w tym Camel, LD, Winston oraz Logic dostępne na polskim rynku.

W Polsce zatrudniamy prawie 3 tys. pracowników i jesteśmy trzecim graczem w branży tytoniowej. Wkraczając na polski rynek w 2007 roku, postanowiliśmy, że na pierwszym miejscu zawsze będziemy stawiać naszych pracowników. Tworzymy kulturę opartą na współpracy, dzięki czemu w naszych zespołach panuje wyjątkowa atmosfera. Szerokie zakresy odpowiedzialności dają możliwość zdobycia nowej wiedzy i umiejętności, co przekłada się na świetną jakość działania oraz szybki rozwój naszej firmy. Stosujemy także najlepsze praktyki w zakresie rozwoju talentów, wdrażania nowo zatrudnionych osób czy możliwości szkoleniowych.

Nasze starania, by być najlepszym pracodawcą dla naszych pracowników, co roku zostają doceniane przez Top Employers Institute. Najlepszym dowodem na to jest przyznawany nam nieustannie od 2010 roku certyfikat Najlepszego Pracodawcy nie tylko w Polsce, a także w Europie (1. miejsce w rankingu w 2021 roku) oraz na świecie.

Firma: JTI Polska | Service Delivery Product Owner

Miejsce: Warszawa, mazowieckie

Opis stanowiska

This is great opportunity to be a part exciting project and drive transformation in the Company to ensure that internal customers around the world are getting the best-in-class level of service.

Main areas of responsibility:

  • Responsible for design and development of service platform cross-functionally in order to enable full accessibility of portal and designed forms, while maximizing users satisfaction.
  • Standardization and unification of functionalities between different functional workstreams. Driving cross-functional alignment and development of general requirements.
  • Development of ServiceNow. Provide x-functional requirements (UX//UI, portal, notification, SLA, Security, PA and Reporting). Make sure those requirements are in line with SPM Playbook and global GBS ways of working and overall GBS effectiveness.
  • Accountable & responsible for defining and maintaining Global Service Taxonomy Definition.
  • Work closely with catalogue owner to make sure that forms are properly designed and located and they correctly correspond with service catalogue.
  • Ensure that proper users (and only them) have access to proper forms. Ensures that Global Service Taxonomy in ServiceNow is consistent with service catalogues.
  • Sign off requirements and assign priorities.
  • Test and sign off the delivered solution.
  • Socialize the product vision to Functional Service Delivery Owners & wider organization.
  • Change management targeting all stakeholders (communication & trainings).

Wymagania

  • Bachelor or master degree.
  • 2+ years of experience in GBS organization in area of service platform management, experience with ServiceNow.
  • Experience with BI and dashboards, data modelling/engineering. Project management would be beneficial.
  • Fluent written and spoken in English.
  • Understanding of Service Now Platform from business perspective.
  • Experience in driving development of the ServiceNow Platform to maximize its efficiency and customer satisfaction.
  • Experience in process analysis and mapping, workflow construction, platform's frontend and backend management.
  • Experience with BI system, dashboard management, performance measurement.
  • Data engineering, data management, data governance.
  • General understanding of processes in transactional areas in Finance and Accounting, HR, Transportation & Logistics, Procurement, and IT. Preferably with a deep expertise in one or two areas with ability to translate it into service delivery model.
  • Strong interpersonal skills for interacting with clients and upper management and knowledge about customer experience measurement and improvement.
  • Good communication skills for communicating with support personnel and management with ability to drive major change of way of working across the company.
  • Strong analytical and problem solving skills.
  • Operational understanding of GBS delivery and company ways of working.

Oferujemy

  • A competitive pay (together with annual bonus) and an attractive benefits package including medical care, Multisport card, life insurance, pension plan.
  • Ambitious goal to set up new Global Business Center.
  • Complex environment of working with multiple stakeholders, professional support and possibility to share knowledge and best practices.
  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally.
  • Wide variety of projects and tasks, ambitious goals and independence in achieving them.
  • Dynamic and innovative spirit with a constant quest to do things better.
  • Flexible working conditions.
  • Modern office in a convenient location.  

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