Praca Helpdesk Agent Łódź, łódzkie

Praca Helpdesk Agent Łódź, łódzkie

BARRY CALLEBAUT SSC EUROPE  profil

Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for General Ledger Accountant in Poland (PL) for Lodz Shared Service Center (PLSC). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 10000 Barry Callebaut employees around the world.

Firma: BARRY CALLEBAUT SSC EUROPE | Helpdesk Agent

Miejsce: Łódź, łódzkie

Opis stanowiska

The Helpdesk Agent identifies, investigates, resolves, and follows-up on problems brought to the Helpdesk by users of personal computers, servers, or mainframe applications.



Communicate with users to help understand and resolve their problems. Follow established procedures or develop innovative new solutions to user problems. Prioritize and schedule own activities in order to complete work on time. Use problem management databases or other help desk software. Coach less experienced help desk staff and help them resolve user problems.

Wymagania

  • Diploma / High School Degree
  • 1-4 years of relevant work experience in an IM/IT field preferably within an international company
  • Knowledgable in basic IM/IT techniques and concepts
  • Knowledgable in applications used by the Barry Callebaut group (SAP, Maximo, HR SuccessFactors, SalesForce.com), in Google and Microsoft office tools, affinity with clients (desktops, laptops, multifunctional printers)
  • Experience with ITIL processes & systems (incident & change management)
  • Good communication skills
  • Proactive, customer orientated approach
  • English – Fluent
  • Knowledge of Java would be an asset

Oferujemy

  • Full time job
  • Interesting work in an international environment in a dynamically developing company;
  • Stable employment in the company with an established position in the market;
  • Trainings to improve qualifications;
  • Benefits package.

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