Praca Assistant Service Operations Officer, Łódź Łódź, łódzkie

Praca Assistant Service Operations Officer, Łódź Łódź, łódzkie

Nordea Bank Abp Oddział w Polsce  profil

We are looking for a Service Desk Specialist to work together with Nordic Units in order to align local procedures to the Nordic standards and solve tasks that require independent judgment and own decisions on how they should be solved. You will be responsible for supporting end users in case of IT failures or standard requests according to defined processes. This is an opportunity for you to act as first level support to all end users (single point of contact).


Firma: Nordea Bank Abp Oddział w Polsce | Assistant Service Operations Officer, Łódź

Miejsce: Łódź, łódzkie

Opis stanowiska

Would you like to take the opportunity to work with the entire lifecycle of investment funds and deepen your knowledge within savings products in the Nordic countries? We are now looking for a  Assistant Service Operations Officer, Łódź to continue providing high quality service to our Nordic customers within the investment funds and savings area.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Investment Product Trading Services team. We add value by serving our Private- Business- and Personal Banking customers setting up funds, manage static data for funds, performing corporate actions in funds, controlling and monitor the fund-trading-flow and ensuring well settlement of the trades. As Assistant Service Operations Officer, Łódź you’ll play a valuable role in executing and improving operational processes within selected investment products, with the ambition to continuously deliver even better experience for our customers.

What you’ll be doing:

  • Take part in training
  • Ensure that the processes in scope are executed in a timely manner with high quality
  • Collaborate with stakeholders across the value chain (advisors, Investment Centre, Savings Support, Nordea Funds, Nordea Asset Management)
  • Drive the team’s agenda to make the operating model more efficient, more scalable and less prone to risk over time
  • Drive or participate in projects related to Team´s capabilities


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you are/have:

  • Interested in investment funds
  • Great communication skills in English, both in verbally and written word
  • A strong Team player with a flexible and open mind-set
  • Proactive, creative and like to investigate
  • Having strong analytical skills
  • Feel comfortable in dynamic and changing environment

Your experience and background: 

  • Experience within the savings-area is meritorious
  • Swedsec licence or other licence related to finance or investment funds is meritorious
  • Excel and macro knowledge will be an asset

If this sounds like you, get in touch!

Informacje dodatkowe

Submit your application no later than 14/10/2021. For more information, you’re welcome to contact Maria K Bengtsson.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

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