otouczelnie - IS Service Manager, Motion Services division (location: Estonia or Poland)

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics andmotion, industrial automation and power grids, serving customers in utilities, industry and transport infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com

Firma: ABB Sp z o.o. | IS Service Manager, Motion Services division (location: Estonia or Poland)

Miejsce: Kraków, małopolskie

Nr ref. GP91894318_E1

Opis stanowiska

This role is open globally, but location is set in ABB offices in Estonia or Poland.

Lead and grow an operations team, covering development, integration, testing, and deployment of automation and process improvements (aligned with the process team).
Ensure service meets targets, create estimates for demand requests, manage service launch communications, coordinate internal communication, and review service budgets and expenditures.
Collaborate with technical staff, manage customer expectations, ensure service reliability and integrity, and maintain service catalogue and assets in the CMDB.
Resolve severe service problems, coordinate with resolution teams, manage vendor relations, and ensure mitigation actions are in place.
Attend all review meetings, support business owner during annual reviews, and maintain a holistic view of service support by applications and integration platforms.
Determine and prioritize service improvements, plan implementation, streamline operational support procedures, and automate service delivery processes.
Set up and manage SLAs and OLAs, and provide feedback on service performance, availability, and capacity.

Wymagania

Master's or higher degree in a related field.
10+ years of IT experience in application development, configuration, deployment, and maintenance, including 7+ years in global IS/IT/project management within a manufacturing environment.
Extensive technical experience with large-scale applications, strong understanding of functional domain end-to-end processes, and familiarity with MO/MOSE processes and tools.
Demonstrated performance in IS service management in a complex, global organization, with experience in managing geographically dispersed teams and strong cooperation with global product and process owners.
Proven expertise in business context and functional processes, with experience in people development, performance management, and IS project management, including the implementation of processes and tools.
Strong knowledge of major IT technologies and approaches, fluent in spoken and written English, with formal project management certifications (PMP, Prince2, Scrum/Agile) being a plus.