otouczelnie - Sales Support Analyst (with French)

Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for General Ledger Accountant in Poland (PL) for Lodz Shared Service Center (PLSC). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 10000 Barry Callebaut employees around the world.

Firma: BARRY CALLEBAUT SSC EUROPE | Sales Support Analyst (with French)

Miejsce: Łódź, łódzkie

Opis stanowiska

Team & Community Management:
Collaborating with sales teams across different segments to understand their needs and provide support
Coordinating tasks, setting priorities, and monitoring progress to ensure timely completion of project
Sales Support:
Generating consolidated reports, conducting sales performance analysis, and providing insights to the sales teams and management.
Creating and maintaining standardized sales support documentation across different teams, such as sales presentations, proposals, and contracts
Monitoring and tracking key performance indicators (KPIs) across different sales teams to evaluate the effectiveness of sales support activities
Process Improvement:
Identifying areas for improvement in the sales process across different teams and implementing strategies to streamline operations
Developing and implementing standardized sales support tools, templates, and processes to enhance efficiency and effectiveness
Advancement of data management, reporting, and analytics capabilities to support data driven strategic work
Stakeholder Management:
Providing support in resolving customer inquiries, issues, and complaints
Facilitating communication and collaboration between the sales teams and other shared services departments
Customer Project:
Assist in proactive management of customer specific requests for product information, sample requests, agreements & documentation
Streamline data entry for customer onboarding
Contract/ Pricing Management
Organize & streamline required information for tenders / bids
Support pricing and contract booking process (e.g., SSP pricing)
Support preparation of customer information and reports related to contract / pricing
Support proactive communication and monitoring of changes to customer’s contract portfolio
Order Fulfillment & Post Delivery Management
Support investigations for low complexity order / invoice issues and complaints
Assist in the resolution of low complexity contract related payment blocks, rebates and commercial agreements
Develop / update dashboards for periodic review of SLAs and key Sales metrics
Info Management & Data Analysis
Proactively maintain customer data and certifications across internal / external systems
Support updates and pre / post communication of trade terms and price lists
Assist in the management of credit and debit notes
Analyze planning & production data to improve decision making
Sales Assistance
Support ad hoc requests for customer data and information
Manage coordination of inquiries from BC website
Support internal administrative tasks (e.g., meeting organization, office management, vendor invoicing)

Wymagania

Bachelor’s degree required
Proficient in English and French
minimum 2 years of prior work experience in a similar or related field
Knowledge of Salesforce (dashboards, reporting, data management) & SAP (query creations)
Proficient with Microsoft Office Suite
Qualified for sales management and overall client handling
Exceptional data organizational, analytical & problem-solving skills with attention to detail and accuracy

Oferujemy

Employment on a regular basis in the sweetest company in the world.
Annual bonus based on your work results.
Lunch card to be used for groceries and restaurants.
Private medical care in Lux Med (basic package fully financed by BC).
Fit Profit sports card co-financed by BC.
PPE: we care about your future, and we save money for your retirement.
Cafeteria Program as a part of Social Fund.
Group life insurance.
Hybrid working model: min. 8 days in the office a month.
As part of our work-life balance culture, we can start work between 7 am and 10 am.
Free consultation with a lawyer once a quarter.
Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
Daily delivery of fresh fruits and veggies to the office.
You can purchase our sweet products with a special discount.
Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
We like to party as much as we like chocolate! We have integration budgets we can use for team events.
Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.